Last updated: 17/06/2024
Welcome to Cumbria Fresh! By accessing our website, joining our WhatsApp group, or using our services, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.
Services Offered
Cumbria Fresh provides fresh fruits and vegetables delivered to your doorstep. Our service is available to customers in Carlisle and surrounding areas as specified on our website.
Ordering and Payments
Before placing your order with Cumbria Fresh, please review the following terms and conditions carefully:
Order Deadline: All orders must be placed by 6:00 PM on Thursday.
Order Modifications: Modifications cannot be made after the order deadline.
Weight Variations: Please note that items like Dudhi, Turiya, and Guava may vary in weight.
Delivery Charges: Confirm delivery charges before ordering. Orders over £25 within a 4-mile radius of CA3 8TZ enjoy free delivery. Beyond this radius, please contact us.
Payment Methods: We accept card payments, cash and Bank transfer*.
Quality Assurance: Inspect your goods upon delivery. Any complaints must be made immediately due to the perishable nature of our products; returns or exchanges are not possible after 12 hours.
Swaps are not available on all Fruit & Veg once ordered. Please check our website for details.
Delivery
• Delivery Days: Deliveries are made on Friday, with specific times provided upon order confirmation.
• Delivery Charges: Charges may apply based on distance and order size, as detailed on our website.
• Failed Deliveries: If delivery fails due to customer absence or incorrect address information provided by the customer, we may charge an additional fee for re-delivery.
Returns and Refunds
Due to the perishable nature of our products, returns and refunds are limited. If you are not satisfied with your purchase due to quality issues, please contact us within 12 hours of delivery. We will assess the issue and, where appropriate, offer a replacement or refund.
Use of the Website and WhatsApp Group
• Intellectual Property: The content on our website and any communications in our WhatsApp group, including text, graphics, logos, and images, is the property of Cumbria Fresh and is protected by copyright laws.
• Permitted Use: You may use the site and the WhatsApp group for personal, non-commercial purposes only.
• Prohibited Use: You are not permitted to use our website or WhatsApp group to transmit any material that is unlawful, threatening, abusive, libelous, or otherwise objectionable.
Privacy
Your privacy is important to us. Our Privacy Policy, available on our website, explains how we handle personal information.
Modifications to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of our services following any changes signifies your agreement to be bound by the modified terms and conditions.
Contact Us
If you have any questions or concerns about these terms, please write to us by email on cumbriafresh@gmail.com or call us on +44 75866 66183.
Thank you for choosing Cumbria Fresh.